Coronavirus Update from Portland'5 Centers for the Arts

Photo of event custodian using an electrostatic sprayer to disinfect seating area of Arlene Schnitzer Concert Hall

March 16, 2020

Statement from Portland’5 Centers for the Arts:

Governor Kate Brown has updated her ban on gatherings to extend to gatherings of 25 or more people through Tuesday, April 14th, 2020.

Portland’5 Centers for the Arts, which manages Arlene Schnitzer Concert Hall, Keller Auditorium, Newmark Theatre, Dolores Winningstad Theatre, and Brunish Theatre, will be following this updated order. The wellbeing of our patrons, artists, and staff are of utmost importance to us.

We are currently working with all event presenters to determine if their event will be cancelled or rescheduled. Your patience with us is greatly appreciated, as this process will take some time. Ticket purchasers will be contacted directly regarding the status of each performance as details are confirmed. The most up-to-date status for each event will be available on our website.

If your event has been cancelled and not rescheduled to new date, all tickets paid for via credit card will be automatically refunded from point of purchase. Please note: refunds are only available for tickets purchased directly through Portland’5 / TicketsWest.  Portland’5 is not responsible for the refund practices put in place by ticket resellers

If the event you were attending is presented by the Oregon Symphony, Oregon Children’s Theatre, Portland Opera, White Bird or Oregon Ballet Theatre you will contacted by that organization regarding cancellations and refunds.

In the event that we are able to reschedule your event, you will be notified of the postponement, and we will share new event details as soon as we have them. We appreciate your patience, as we remain dedicated to presenting as many performances in the future as possible, and securing new dates for all performers will take some time.


March 12, 2020

Statement from Portland’5 Centers for the Arts:

Governor Kate Brown has issued an order banning gatherings of 250 or more people in Oregon for the next four weeks.

Portland’5 Centers for the Arts, which manages Arlene Schnitzer Concert Hall, Keller Auditorium, Newmark Theatre, Dolores Winningstad Theatre, and Brunish Theatre, will immediately be following this order. The wellbeing of our patrons, artists, and staff is of utmost importance to us.

We are currently working with all event presenters to determine if their event will be cancelled or rescheduled. Your patience with us is greatly appreciated, as this process will take some time. Ticket purchasers will be contacted directly regarding the status of each performance as details are confirmed. The most up-to-date status for each event will be available on our website.

If your event has been cancelled and not rescheduled to new date, all tickets paid for via credit card will be automatically refunded from point of purchase. Please note: refunds are only available for tickets purchased directly through Portland’5 / TicketsWest. Portland’5 is not responsible for the refund practices put in place by ticket resellers.

If the event you were attending is presented by the Oregon Symphony, Oregon Children’s Theatre, Portland Opera or White Bird you will contacted by that organization regarding cancellations and refunds.

In the event that we are able to reschedule your event, you will be notified of the postponement, and we will share new event details as soon as we have them. We appreciate your patience, as we remain dedicated to presenting as many performances in the future as possible, and securing new dates for all performers will take some time.


March 6, 2020

Statement from Portland’5 Centers for the Arts:

We share your concerns about the spread of coronavirus COVID-19 and the recent confirmed cases in the Portland area.

Your health and safety as an audience member is of paramount importance to us, and we want to let you know some of the ways that our team is working to ensure that Portland’5 Centers for the Arts and our venues are contributing to best practices at this time.

General Sanitizing

We use two primary products/methods of sanitizing in our buildings:

  • A cordless electrostatic sprayer with a disinfectant solution
  • A hydrogen peroxide-based cleaning solution

Check out this video to see the electrostatic sprayer in action in the venues:

Sanitizing at Portland'5

In addition to our standard cleaning procedures, the following sanitizing measures will be taken at the start of each day:

Inside Theaters

  • Touch-points: Handrails, elevator buttons, drinking fountain push bars, etc.
  • Door hardware: Knobs, handles, push plates and exit bars
  • Flat surfaces: Counters, tables, etc.
  • Restroom touch-points: Stall doors, sinks/faucets, toilets & urinals/flush levers, towel & soap dispensers, etc.
  • Coat check hangers
  • Aisle-adjacent armrests
  • Child booster seats
  • Handrails

Office & Staff Areas

  • Touch-points: Handrails, elevator buttons, light switches, bottle fill stations, etc.
  • Door hardware: Knobs, handles, push plates and exit bars
  • Flat surfaces: Counters, tables, etc.
  • Restroom touch-points: Stall doors, sinks/faucets, toilets & urinals/flush levers, towel & soap dispensers, etc.
  • Kitchenette & break room touch-points: Sinks/faucets, cabinet/drawer pulls, refrigerator handles, etc.

Hand Sanitizer

All coat checks will be supplied with bulk bottles of hand sanitizer so individuals can refill personal bottles.

Staff Efforts

  • We’re actively communicating with all staff and posting information on personal best practices as advised by the CDC.
  • We are sanitizing our team areas, such as supply rooms, janitors’ closets and break rooms.
  • We are also sanitizing our equipment, such as vacuum cleaners, carts, broom & mop handles, etc. on a daily basis with our electrostatic sprayer.

We understand that more cases in the US and our region should be expected, and we realize, as Dr. Robert Redfield, Director of the Centers for Disease Control and Prevention, stated this weekend that the “current risk to the American public is low." As such, we intend to stay the course with our public programming schedule and offerings.

Portland’5 Centers for the Arts recommends following the preventative guidance provided by the CDC:

CDC Prevention Information: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention-treatment.html

  • Wash your hands often with soap and water for at least 20 seconds.
  • Use an alcohol-based hand sanitizer that contains at least 60% alcohol if soap and water are not available.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are sick.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
  • Clean and disinfect frequently touched objects and surfaces.

Additional Local Information: The Oregon Health Authority

For questions or concerns please contact info@portland5.com.

Posted: 
03/16