Coronavirus Update from Portland'5 Centers for the Arts

The wellbeing of our patrons, artists, and staff is of utmost importance to us. Portland’5 Centers for the Arts will be closed due to the COVID-19 pandemic until further notice.

We are currently working with all event presenters to determine if their event will be cancelled or rescheduled. Your patience with us is greatly appreciated, as this process will take some time. Ticket purchasers will be contacted directly regarding the status of each performance as details are confirmed. The most up-to-date status for each event will be available on the event pages on our website.

The following postponed events are scheduling new dates. As new information becomes available, event pages will be updated and ticket holders will be notified via email.

Hillsong Worship - Awake Tour 2020

Little Big Town - Nightfall Tour

Wilco - Ode to Joy Tour

Dita Von Teese: Glamonatrix

Mike Salazar

Iliza Shlesinger -The Forever Tour

Portland'5 Box Office customer service is available via email and by phone: 503-248-4910.


May 15, 2020

Statement from Portland’5 Centers for the Arts:

Portland’5 Centers for the Arts, which manages Arlene Schnitzer Concert Hall, Keller Auditorium, Newmark Theatre, Dolores Winningstad Theatre, and Brunish Theatre, will be following guidance from public health officials. The wellbeing of our patrons, artists, and staff are of utmost importance to us.

We are currently working with all event presenters to determine if their event will be cancelled or rescheduled. Your patience with us is greatly appreciated, as this process will take some time. Ticket purchasers will be contacted directly regarding the status of each performance as details are confirmed. The most up-to-date status for each event will be available on our website.

If your event has been cancelled and not rescheduled to new date, all tickets paid for via credit card will be automatically refunded from point of purchase. Please note: refunds are only available for tickets purchased directly through Portland’5 / TicketsWest.  Portland’5 is not responsible for the refund practices put in place by ticket resellers.

If the event you were attending is presented by the Oregon Symphony, Oregon Children’s Theatre, Portland Opera, White Bird or Oregon Ballet Theatre you will contacted by that organization regarding cancellations and refunds.

In the event that we are able to reschedule your event, you will be notified of the postponement, and we will share new event details as soon as we have them. We appreciate your patience, as we remain dedicated to presenting as many performances in the future as possible, and securing new dates for all performers will take some time.


General Sanitizing

We use two primary products/methods of sanitizing in our buildings:

  • A cordless electrostatic sprayer with a disinfectant solution
  • A hydrogen peroxide-based cleaning solution

Check out this video to see the electrostatic sprayer in action in the venues:

Sanitizing at Portland'5

In addition to our standard cleaning procedures, the following sanitizing measures will be taken at the start of each day:

Inside Theaters

  • Touch-points: Handrails, elevator buttons, drinking fountain push bars, etc.
  • Door hardware: Knobs, handles, push plates and exit bars
  • Flat surfaces: Counters, tables, etc.
  • Restroom touch-points: Stall doors, sinks/faucets, toilets & urinals/flush levers, towel & soap dispensers, etc.
  • Coat check hangers
  • Aisle-adjacent armrests
  • Child booster seats
  • Handrails

Office & Staff Areas

  • Touch-points: Handrails, elevator buttons, light switches, bottle fill stations, etc.
  • Door hardware: Knobs, handles, push plates and exit bars
  • Flat surfaces: Counters, tables, etc.
  • Restroom touch-points: Stall doors, sinks/faucets, toilets & urinals/flush levers, towel & soap dispensers, etc.
  • Kitchenette & break room touch-points: Sinks/faucets, cabinet/drawer pulls, refrigerator handles, etc.

Hand Sanitizer

All coat checks will be supplied with bulk bottles of hand sanitizer so individuals can refill personal bottles.

Staff Efforts

  • We’re actively communicating with all staff and posting information on personal best practices as advised by the CDC.
  • We are sanitizing our team areas, such as supply rooms, janitors’ closets and break rooms.
  • We are also sanitizing our equipment, such as vacuum cleaners, carts, broom & mop handles, etc. on a daily basis with our electrostatic sprayer.

Where can I learn more about coronavirus?

See the CDC website for information about symptoms, transmission, and recent cases.

Metro, OCC and all Metro visitor venues, will follow direction from the Multnomah County Health Department.

For Oregon-specific updates, visit the Oregon Health Authority website.

For questions or concerns please contact info@portland5.com.

Posted: 
May 15, 2020