Portland’5 is dedicated to bringing arts performances to as many people as possible, including those who may need auditory, visual or mobility assistance. We go beyond mere compliance with the Americans with Disabilities Act to make sure all of our audience members have an exceptional experience.
For Patrons and Visitors with Mobility Disabilities
All of our buildings have accessible entrances, as well as elevators that operate between the street level and upper floors.
Portland’5 reserves accessible seating for patrons using wheelchairs and their companion(s). You can purchase wheelchair seating by phone, in person, and online. For personal assistance selecting accessible seats or for more information about accessibility, please contact the Portland’5 Box Office at 503-248-4335 or email us. Portland’5 can provide ample seating chairs upon request.
Patron Drop-off Zones
Curbside drop-off zones are located in front of each building to allow patrons easy access to the theatres.
Patrons who wish to transfer from a vehicle at the curbside drop-off zone to the theatre seating area may request a courtesy wheelchair from the Coat Checkroom of each venue. We encourage you to notify Portland’5 in advance at 503-248-4335.
We strongly recommend that patrons who do not normally use a wheelchair bring a friend or companion to assist them in maneuvering the wheelchair around the theatres.
All theatre buildings have public restrooms that are wheelchair accessible. Companion care and non gender-specific restrooms are located in the Antoinette Hatfield Hall and Keller Auditorium.
Portland’5 does not own any parking facilities. However, designated accessible parking is available on a first-come, first-served basis in regular on-street parking spaces and nearby parking garages/lots for vehicles bearing a valid Department of Motor Vehicles (DMV) disability parking placard. Visit the venue specific directions & parking pages from the menus above for more information.
For Patrons and Visitors who are Deaf or Hard of Hearing
Assistive Listening Devices
Assistive listening devices (ALDs) amplify and clarify sound by cutting down or eliminating ambient noise. Portland’5 has installed assistive listening systems in all theatres. Individual headsets with a receiver are available, as are neck loops for use with hearing aids and cochlear implants with a “T” switch. Ask your audiologist whether your hearing aid or cochlear implant has a “T” switch (telecoil) and how to use it with an assistive listening headset or neck loop.
We distribute devices free-of-charge on a first-come, first-served basis with ID at the Coat Checkroom of each building.
Sign Language Interpretation
We schedule sign language interpretation for select events throughout the year. For information on events with ASL interpretation or to purchase tickets in the sign-interpreted section, contact the Portland’5 Box Office at 503-248-4335.
ASL (American Sign Language) interpretation is available at these U.S. Bank Broadway in Portland performances:
THE BOOK OF MORMON | Thursday, January 14, 2016 at 7:30pm & Saturday, January 23, 2016 at 2pm
THE WIZARD OF OZ | Thursday, March 10, 2016 at 7:30pm
Disney's NEWSIES | Thursday, April 21, 2016 at 7:30pm
ANNIE | Thursday, May 19, 2016 at 7:30pm
We also offer sign language interpretation upon request. You must request sign language interpreters at least 48 hours prior to the event through the Portland’5 Box Office at 503-248-4335 or email us. Requests are subject to the availability of an interpreter, and seating locations are assigned at the discretion of management.
We schedule open captioning for select events throughout the year, including the U.S. Bank Broadway in Portland performances. You can purchase tickets in the captioned section online or by contacting the Portland’5 Box Office by email or at 503-248-4335.
The following U.S. Bank Broadway in Portland performances at Keller Auditorium will have open captioning:
THE BOOK OF MORMON | Sunday, January 17, 2016 at 6:30pm
THE WIZARD OF OZ | Sunday, March 13, 2016 at 6:30pm
Disney's NEWSIES | Sunday, April 24, 2016 at 6:30pm
ANNIE | Sunday, May 22, 2016 at 6:30pm
Open captioning uses a text display to provide a simultaneous translation of dialogue and lyrics during a live performance, as well as a description of any sound effects onstage. The service is available for anyone sitting in a designated area that allows a clear view of captioning on a screen. You do not need to bring your own special equipment. Because of this, open captioning is considered passive assistance and is part of the Universal Design concept, which means that it can be used by all people regardless of age and ability.
Portland’5 also offers captioning upon request. To caption non-designated events, you must submit a request at least two weeks prior to the event to the Portland’5 Box Office at 503-248-4335 or email. These requests are subject to the availability of a captioner, and seating locations are assigned at the discretion of the management.
For Patrons and Visitors who are Blind or have Low Vision
We schedule audio description for select events throughout the year. Using a single earpiece connected to an assistive listening device (ALD), patrons who are blind or have low vision can listen to trained audio describers give live, verbal descriptions of actions, costumes, scenery, and other visual elements of a performance.
Patrons who wish to listen to the description may pick up a headset free-of-charge, on a first-come, first-served basis, with ID from the Coat Checkroom of each building.
Portland’5 also offers audio description upon request. To request audio description for non-designated events, you must contact the Portland’5 Box Office at least two weeks in prior to the event at 503-248-4335 or by email. These requests are subject to the availability of a describer, and seating locations are assigned at the discretion of the management.
If you have any further questions, please contact our Box Office by phone at 503-248-4335 or email us.